FAQs

Welcome to the Supkitmk Help Center! Here are the answers to our most common questions. If you can't find what you're looking for, feel free to contact us.

🛍️ Product & Sizing

Q: How do I choose the right size?
A: Since we offer a variety of items from cozy robes to fitted tube tops, sizing can vary.

• For Pajama Sets & Tube Tops: Please strictly verify your measurements (Bust, Waist, Hip) against the Size Chart located on each product page. Do not simply choose your usual S/M/L size.

• For Robes & Wearable Blankets: Most of these are One Size or "Free Size" designed with a loose, roomy fit to keep you comfortable. Check the "Length" in the description to see where the hem will fall on your height.

Q: What materials are your products made of?
A: We focus on comfort!

• Flannel Items: Made from premium polyester blends that are ultra-soft, fuzzy, and warm—perfect for winter.

• Satin/Silk Style Items: Made from high-quality synthetic satin that feels smooth, lightweight, and breathable against your skin.

• Lunch Bags: Made from durable oxford cloth with an insulated foil lining to keep food fresh.

Q: How should I care for my items?
A: To keep your items looking new:

• Flannel & Blankets: Machine wash cold on a gentle cycle. Tumble dry on low heat or air dry to maintain fluffiness.

• Satin & Delicate Tops: Hand wash is recommended, or use a laundry bag on a delicate cycle. Hang dry.

• Lunch Bags: Wipe the interior with a damp cloth. Do not machine wash.

Q: Why are your prices so affordable for this quality?
A: Supkitmk operates on a Factory-to-Consumer model. We manufacture our own products, which means we cut out the middlemen and pass the savings directly to you. You get premium quality without the retail markup.

📦 Shipping & Delivery

Q: Where do you ship to?
A: We ship worldwide! Whether you are in the US, Europe, or Australia, we can deliver cuteness to your doorstep.

Q: How long will it take to get my order?
A: Total delivery time = Processing Time + Shipping Time.

• Processing Time: 1-3 business days to prepare and pack your order.

• Standard Shipping: Usually takes 7-15 business days depending on your country.

• Note: During holidays or promotional periods, there might be slight delays.

Q: Can I track my order?
A: Yes! Once your order ships, you will receive an email with a tracking number and a link to track your package's journey.

🔄 Returns & Refunds

Q: What is your return policy?
A: We want you to love your purchase. If you are not satisfied, we accept returns within 30 days of delivery.

• Items must be unworn, unwashed, and in their original packaging.

• Intimate items (like underwear) cannot be returned for hygiene reasons.

Q: How do I start a return?
A: Please email our support team at contact@supkitmk.com with your Order # and the reason for the return. We will provide you with the return instructions.

Q: Do you offer free return shipping?
A: Unless the item is defective or we sent the wrong item, customers are responsible for the return shipping costs. We recommend using a trackable shipping service.

💳 Orders & Payment

Q: Is it safe to order from Supkitmk?
A: Absolutely. Our website is built on a secure platform (Shopline) and uses SSL encryption to protect your personal and payment data. We never store your credit card information.

Q: Can I cancel or change my order?
A: We process orders very quickly. If you need to change or cancel your order, please contact us within 12 hours of placing it. Once the package has been shipped, we cannot make any changes.

Q: What payment methods do you accept?
A: We accept PayPal and major credit/debit cards (Visa, Mastercard, American Express).

💌 Still have questions?

Contact our customer support team:

• Email: contact@supkitmk.com

• Working Hours: Monday - Friday, 9 AM - 6 PM; Weekend, 12 AM - 6 PM(GMT)